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  • Recognized Under Sec. 2(f) of UGC Act 1956,
  • Approved by AICTE, Ministry of Education, Govt. of India,
  • Affiliated to Guru Gobind Singh Indraprastha University.

Certificate Courses

INTRODUCTION

In the current era of transformation in Indian economy from manual to digital, from paper to paper less, from contact to contact less along with technology-based infrastructure, there is a massive requirement of trained graduates and professionals equipped with domain specific skill set. To cater this need, Tecnia Institute of Advanced Studies (TIAS) has introduced various value-added programmes across all the professional courses running under GGS Indraprastha University, Delhi. The value-added Programmes for MBA are strategically planned for the holistic development of learners. The courses have been aimed to create a platform for students to explore and realize their potential to the fullest capacity. For MBA Key NISM Modules have been introduced to enhance employability.

About NISM

  1. NISM stands for National Institute of Securities Market and is awarded by NISM – An education wing of SEBI, India.
  2. There are different modules for different segments of financial market.
  3. For MBA’s, Financial Market Module, Capital Market module, Equity derivative market module and Mutual Fund Modules are important from employment point of view.

PROCESS FLOW CHART

T&P-CC-02 CORPORATE GROOMING Credits:2

INTRODUCTION

Grooming rules might indicate ways to start and end conversations, dress-up for different occasions, introduce guests to others, dining manners, and so on. The person who can engage in conversation and get along with others in ways that construct trust and respect will certainly win people and business deals.

Statistics show us that an individual determines whether they like or trust you within the first seven seconds of your meeting with them. 60% is established based on appearance, 30% is centred on the tone of your voice, and 10% on your actual business. This tells us that 90% of your Professional Business and Corporate grooming can massively affect your business dealings with your co-workers or your business partners and clients. Your first impression cannot be created at a second chance. You have to get it right for the first time. Through this Corporate Grooming program, you will be enabled to recognize and sharpen those corporate skills. You will know how to carry yourself confidently and in a correct professional manner in the business world and in your day to day personal life at all times. This course gives you the skills to have leverage on career opportunities and personal growth. You will be noticed and recognized for professionalism by the skills learned through this program.

Pre-Requisites​​

  1. Basic communication skills
  2. Basic understanding of corporate environment shall be added advantage

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

  1. Set the best impression by your professional corporate skills
  2. Understand Body language and the influence of it
  3. Sharpen your office skills including telephonic, letter and email communications
  4. Learn details of business dining skills and mannerisms
  5. Understand dress codes for different occasions

Learning Outcomes​​

  1. Better inter-personal skills
  2. Help gain mannerisms that could align with the corporate culture and values
  3. It enhances healthy relationships and understanding
  4. Enhanced non-verbal communication within the corporate set-up
  5. Professionals become more confident with communicating and networking
  6. Inter-personal skills are sharpened and developed to build class and excellence
  7. Individuals become more efficient in handling and communicating with other
  8. Self-Confidence and positive energy become evident by the mannerisms
  9. Better able to manage time effectively

Course Structure

S.No. TOPIC DESCRIPTION DURATION
Grooming Etiquettes Effective professional introduction, Making a first impression, corporate dressing and personal grooming (2 Hr)
Business Meeting Etiquette Do’s and Don’ts, Rules (4 Hr)
Communication Etiquette (E-Mail & Telephone Etiquette) Basic Manners, Language Tips, using technology appropriately, Appropriate greetings and Introduction, Sensitivity to the tone of voice, Professional business communication, Active listening, Telephonic Interruptions, Dealing with voicemail, mobile phone- Do’s and don’ts, E-mails, Notices, Formal and informal Letters (4 Hr)
Role of Non-Verbal Communication in Corporate Grooming Eye contact, body language, Facial Expressions, Importance (4 Hr)
Work life balance Importance, Tips to improve work life balance (4 Hr)
Effective Leadership Skills Team Building, Delegation of Task, Member Engagement, build trust and communicate effectively in a way that establishes authority as a leader while inspiring individual and team achievement (2 Hr)
Basic Table Manners Eating out ordering in a restaurant, Handling the napkin, plates and glassware, Dining- Do’s and Don’ts, Body language at a business lunch or dinner, Host and guest etiquettes, Handling table Mishaps, Paying the bill, Tipping (2 Hr)
Time Management Prioritization, Priority Matrix, goal setting, delegation, planning (2 Hr)
Presentation Skills Develop essential presentation skills (2 Hr)
Listening Skills Purpose, Barriers, effective listening skills (2 Hr)
Transactional Analysis Johari Window, Life Positions, Understanding our own behavior and other’s behavior (2 Hr)
 

LIST OF SUGGESTED BOOKS​​

  1. Bindra V. Everything About Corporate Etiquette. Bloomsbury, 2015.
  2. Gulati S., Corporate Grooming and Etiquette. Rupa Publications India, 2010
  3. Axelrod A., My First Book of Business Etiquette, Quirk Books, 2004
  4. Kay Dupont M., Business Etiquette and Professionalism, Crisp Learning, 2000
  5. Stephen Robbins and Timothy Judge., Essentials of Organizational Behavior, Pearson Education, 2012
  6. Anthony Gutierez., Effective Communication in the Workplace
T&P-CC-06 CORPORATE ETIQUETTES Credits:2

Pre-Requisites​​

  1. Basic communication skill is required.
  2. Exposure to corporate environment shall be added advantage

Objectives​​

The core objectives of this Corporate Etiquette Training Course is to enable you to —

  1. Set the best impression by your professional corporate skills
  2. Understand Body language and the influence of it
  3. Sharpen your office skills including telephonic, letter and email communications
  4. Learn details of business dining skills and mannerisms
  5. Understand dress codes for different occasions
  6. Learn about multi-cultures and managing people
  7. Develop skills to effectively interact with International and government diplomats

Learning Outcomes​​

At the end of the course, the students will be able to:

  1. Better inter-personal skills
  2. Help gain mannerisms that could align with the corporate culture and values
  3. It enhances healthy relationships and understanding
  4. Directly and indirectly, it promotes the growth of the business and individuals at different levels.
  5. Enhanced non-verbal communication within the corporate set-up.
  6. Professionals become more confident with communicating and networking
  7. The overall customer experience of the clients and business partners is improved
  8. Inter-personal skills are sharpened and developed to build class and excellence
  9. Individuals become more efficient in handling and communicating with other
  10. Self-Confidence and positive energy become evident by the mannerisms
  11. These skills are effective in day-to-day social life to become a better person
  12. You get recognized for growth and developments for the next levels in the organization
  13. Better understand people from different cultures and foreign associates

Detail Contents

S.No. TOPIC DESCRIPTION DURATION
Why Etiquette Matters
  1. Effective professional introduction, Making a first impression, the first time,
 2 Hour
Meetings and Introductions
  1. Do’s and Don’ts in an office meeting, Eye contact, body language.
 4 Hour
The Common Courtesies of Life
  1. Basic Manners, Language Tips, Using technology appropriately.
 4 Hour
Polite Conversation
  1. Polite Requests, Polite Suggestions, Saying ‘NO’, Tactics to Improve your skills
 4 Hour
Telephone Etiquette
  1. Appropriate greetings and Introduction, Sensitivity to the tone of voice, Professional business communication, Active listening, Telephonic Interruptions, Dealing with voicemail, mobile phone- Do’s and don’ts
 4 Hour
Correspondence
  1. E-mails, Notices, Formal and informal Letters, Note sheets, Business tone, Heading and introductions, Focus points
 2 Hour
Basic Table Manners
  1. Eating out ordering in a restaurant, Handling the napkin, plates and glassware, Dining- Do’s and Don’ts, Body language at a business lunch or dinner, Host and guest etiquettes, Handling table Mishaps, Paying the bill, Tipping
 2 Hour
Moments of Sorrow
  1. Deaths and Funerals, Flowers, Appropriate clothing, Serious Illnesses, Hospital Visits, Terminal Illnesses, Divorce
 2 Hour
The Rules of the Workplace
  1. Office conduct and respect, Communications and Professionalism, Time Management, Working out of the office, Eating at the workplace
 2 Hour
Appropriate Behavior for an Apprentice
  1. Regulations and Compliance, Business Awareness, Ethical Standards, Communication, Leadership, Team Work and Collaboration, Adaptability, Proactivity.
 2 Hour
Corporate Etiquette
  1. Importance, Types of Corporate Etiquettes, Tips to improve corporate etiquettes .
 2 Hour
 

List of Suggested Books​​

  1. Bindra V. Everything About Corporate Etiquette. Bloomsbury, 2015.
  2. Gulati S., Corporate Grooming and Etiquette. Rupa Publications India, 2010
  3. Axelrod A., My First Book of Business Etiquette, Quirk Books, 2004.
  4. Kay Dupont M., Business Etiquette and Professionalism, Crisp Learning, 2000.
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